Macaos Enterprise uses an automatic updating mechanism so that you always have the latest version available. After downloading the updated version, Macaos Enterprise runs a small installer program to replace and restart itself. Newer operating systems (Windows Vista, Windows 7 and later) may ask if you wish to allow this installer program to run. The installer program is called Web Updater from tmssoftware.com bvba. You can safely allow this updater to make system changes when updating Macaos Enterprise.

Macaos Enterprise makes use of Windows GDI+ for graphics. GDI+ is an integrated subsystem in newer Microsoft Windows operating systems (such as XP and Vista). It is also compatible with older systems (such as 98, ME, NT and 2000) but the dll file may not be located in your search path.

Most likely, you have the file somewhere on your system already, but Windows is not able to find the file when starting Macaos Enterprise. Search your hard disk for gdiplus.dll and, if found, copy it to your Macaos Enterprise folder.

If you do not find the file on your hard disk, try downloading it from www.microsoft.com or contact Macaos Support for assistance.

When you get the dialog to download Macaos Enterprise please choose a directory to download Macaos Enterprise to. If you don't specify a directory and instead just run the executable, the file will be saved to a temporary folder on you system. Depending on the settings in the browser the file may be deleted when you close your browser, and thus you would need to follow the link received in your mail and download Macaos Enterprise again.

Most likely, the mail from Macaos disappeared in a Spam filter. If you have a local Spam folder in your mail box, please check if the mail is there.

Another possibility is that you filled out the form for becoming a user of this website. Be sure that you have filled out the form at Get Macaos Enterprise.

If you haven't received a mail with download info within one working day, please contact your sales office for help. Alternativly you can send us a mail at support@macaos.com and we will be happy to help you.

We have received reports from some users that Symantec Endpoint Protection version 12.x falsely identifies Macaos Enterprise as a risk of type Bloodhound.Sonar.9. This problem apparently also applies to Norton Internet Security. Symantec has confirmed to us that this detection is a "false positive." If you are having this problem, contact us at support@macaos.com for a workaround.