Login, connection and compatibility issues

Login, connection and compatibility issues Bruce

Issues relating to server access, login, updates and system compatibility.

Why are some texts larger than others? (Windows 7)

Why are some texts larger than others? (Windows 7) Bruce

Font scaling in Windows 7 does not work reliably with Macaos applications. Some GUI features scale properly while others do not, as shown in the examples here.

Font scaling problems

We have only seen this problem when running a Macaos application under Windows 7, with the font scaling factor set to something other than 100%. We are unaware of font scaling issues with later versions of MS Windows.

Windows 7 is an obsolete operating system, which is no longer subject to mainstream support by Microsoft. If you continue to use Windows 7, we advise you to choose 100% font scaling.

Upgrading doesn't work (Windows Vista)

Upgrading doesn't work (Windows Vista) bjarte

If you right-click on the shortcut or the MacaosEnterprise.exe and select "Run as Administrator".
Upgrading should work fine. You only need to do this when you want to run the upgrader.

Why are some buttons black or missing? (Windows XP)

Why are some buttons black or missing? (Windows XP) Bruce

There appears to be some kind of problem with the way that Windows XP Themes sometimes interacts with some of the controls in a program. Symptoms include black buttons or column headers, missing buttons, HSL to RGB errors, etc.

Most of the time, these problems can be resolved by changing the Windows XP theme to another theme. Right-click on the desktop and choose Properties. On the Themes page, select a different theme and click Apply. Usually, you can then change back to the theme you were using without the problem reappearing.

I try to login, and I get the error message "(3) authorization not valid"

I try to login, and I get the error message "(3) authorization not valid" bjarte

This means either your user name or password was wrong. Make sure you typed in everything correctly.

If you lost your user name you can find it in the macaos enterprise ini file.

If you can't remember your password, fill out the Get Macaos Enterprise form or contact us at support@macaos.com. Your login info will be sent to you by e-mail.

Also if you check the Auto login on program start check box, you won't have to login the next time you start the program.

I try to login, and I get the error message "Access Denied"

I try to login, and I get the error message "Access Denied" bjarte

This happens when your user is not setup with sufficient rights. Please contact us at support@macaos.com, and we will fix it right away.

Why do I get a "Connection error - Channel is busy" message?

Why do I get a "Connection error - Channel is busy" message? Bruce

This error arises when a firewall is somehow corrupting or truncating data being passed to Macaos Enterprise from the server.

We have confirmed that the NVIDIA ActiveArmor firewall supplied with NVIDIA nForce Network Controller causes this problem. We have reason to believe that other firewall versions from NVIDIA also cause problems. Turning off the firewall does not solve the problem. The firewall must be uninstalled.

Please let us know at support@macaos.com if you have this type of problem with other firewall or anti-virus products.